Customer Service

We are here to help you

NEED HELP WITH YOUR WATCH? YOU'VE COME TO THE RIGHT PLACE
向我们提问

Customer Service

向我们提问

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免费寄送至维修中心

Customer Service

免费寄送至维修中心

使用免费邮寄服务将您珍贵的腕表安全地寄送给我们进行保养。
申请免费寄送
如何保养腕表

Customer Service

如何保养腕表

腕表保养全接触
  • You notice your watch stopped or doesn’t work properly

  • Drop your watch to your nearest service center or get your watch shipped to us with free shipping

  • Your watch deserves the best care, make sure you deposit your watch to an officially certified service center using our online service center locator.

Description

Light intervention

Battery replacement, shortening of the strap or bracelet, waterproofing check, etc.

Partial Maintenance

Replacing the battery or adjusting the accuracy of a mechanical watch with replacement of the elements ensuring the watch's water-resistance (seals, crown, pushers, etc.)

Discover this service in pictures

Complete maintenance

Complete disassembly of the movement for cleaning, oiling and replacement of worn parts or exchange of the movement. Includes all elements of the partial maintenance

Discover this service in pictures
Light Partial Complete
Diagnostic
Inspection of water resistance
Replacement of water-resistant components
Replacement of battery or accumulator (if applicable)
Dismantling, cleaning, oiling of movement
Replacement of worn movement parts or replacement of movement
Adjustment of accuracy
Calibration and inspection of functions
Professional ultrasonic cleaning of case and bracelet
Warranty on performed service

warranty2 years' service warranty

warranty2 years' service warranty

Recommended prices FromCHF 35 From CHF 50 FromCHF 120

The lists of recommended service charges below are the charges used by the official Customer Service Centres of The Swatch Group Ltd.’s affiliated company in your country, including Tissot SA in Switzerland. However, the lists of recommended service charges are indicative only with regard to services provided by approved third-party service centers, which may charge different prices.

The list of recommended prices for Tissot services is subject to change.

查找附近维修中心

Customer Service

查找附近维修中心

您的腕表应该得到最高标准的呵护。请务必访问天梭官方网站,使用门店搜寻器查找官方认证维修中心。
查找保养中心
常见问题

Customer Service

常见问题

有问题吗?我们已准备好答案!浏览常见问题,寻找答案吧。
查看常见问题解答
为自己选一条新表链

Customer Service

为自己选一条新表链

用新表带令腕表焕然一新。自定义表带颜色,打造一款独特的天梭表。
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质保与用户手册

Customer Service

质保与用户手册

了解如何使用腕表的先进功能,并查看国际保修范围。
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THE HISTORY BEHIND YOUR WATCH

Customer Service

THE HISTORY BEHIND YOUR WATCH

Our historical heritage department invites you to find out more about your watch's history through the brand's archives. This historical research service, which is available for watches that are no longer part of the current collection, incurs a charge. You can consult the recommended public rate on our list of service prices. You will not be charged if the search proves unsuccessful. Please note that the document provided after the search, available in French or in English, guarantees neither the authenticity of your watch nor of its components. Furthermore, if you would like information on the commercial value of your watch, we would recommend that you consult an auction house. We invite you to order your extract of archives at one of our service centers. If you are unable to do so, please use our contact form.
Find a service center