DELIVERY AND RETURNS | TISSOT AUSTRALIA
We offer a single, standard delivery service. Orders will be delivered within 2 to 5 business days from an order confirmation unless otherwise advised. We will confirm the exact shipping date of your product (including tracking number) by issuing you a shipping notice. For practical reasons, we may deliver several products from the same order by instalments, which we will communicate to you with the shipping notice.
If we cannot meet the estimated delivery date indicated in the order confirmation and the revised delivery date will exceed 2 to 5 business days from an order confirmation, then we will contact you to advise you of a proposed new date for delivery. If you refuse the revised delivery date and we are unable to deliver the product(s) within 2 to 5 business days from an order confirmation or prior to the specifically agreed delivery date if applicable, then you may cancel the order without charge and obtain a full refund. Where the products are delivered in instalments, then, unless expressly otherwise agreed, all of these instalments will be delivered within 2 to 5 business days from an order confirmation.
All orders placed on this website are being shipped by Toll within Australia. The place of delivery is as stated in the order confirmation. We ship within Australia only (excluding its External Territories).
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and the terms of this Delivery and Returns Policy are not in any way intended to exclude, restrict or modify your statutory rights in relation to unwanted or faulty products.
We will try to attend to all returns as soon as practically possible.
a. Unwanted Products (Relating to Online Purchased Only)
b. Faulty Products (Relating to Online Purchased Only)
c. Returning Unwanted or Faulty Products (Relating to Online Purchased Only)
Please log into your account or use the Return Request page to register a return request. A proof of purchase (such as the original delivery note, the order confirmation, a bank or credit card statement evidencing the purchase or a stamped and dated International Warranty Certificate (in the case of watches)) should be included with the return package to assist with the processing of your return.
Please use a secure delivery method which requires signature such as 'express post' or ’registered Mail’ and return to:
The Swatch Group (Australia) Pty. Ltd.
Tissot Online Department
Level 3, 40 River Boulevard
Richmond VIC, 3121 AUSTRALIA
You will be responsible for the returned product(s) until they reach us.
TISSOT MIDCITY IN-STORE RETURNS
For purchases in-store at Tissot MidCity Sydney Boutique, exchanges must be made within 14 days of purchase, providing the product has not been worn, damaged, or adjusted and must be accompanied by a receipt. Sorry no refunds.