Career

Job description

• Service à la clientèle et génération de ventes: Fournir un service à la clientèle exceptionnel en aidant les clients et en résolvant les problèmes avec une attitude positive. Atteindre et dépasser les objectifs de vente grâce à une excellente connaissance des produits.
• Opérations: Soutenir les opérations quotidiennes, y compris le traitement des ventes et des retours, la gestion des stocks et le respect des politiques et procédures opérationnelles.
• Marchandisage visuel: Aider à maintenir les normes visuelles du magasin en suivant les directives de marchandisage visuel. Il participe au maintien de la propreté et de l'organisation du magasin.
• Conformité: Respecter les normes de sécurité sur le lieu de travail.

Role Overview

As part of the expansion of our retail network, Tissot is looking for a passionate, dynamic, and customer-focused Sales Associate to join our boutique in Brussels. This temporary opportunity offers strong potential for long-term growth into a permanent position.

Your Mission

As a true brand ambassador, you will deliver an exceptional customer experience while contributing to the boutique’s visibility, commercial success, and premium image.

Your Key Responsibilities

• Welcome every customer with professionalism and provide a premium in-store experience aligned with brand standards
• Advise and guide clients in selecting watches and related products
• Actively contribute to achieving and exceeding sales targets
• Perform watch bracelet adjustments and sizing
• Handle cash register operations, including opening, closing, and payments
• Ensure the boutique is always impeccably presented and maintained
• Support stock replenishment and inventory management
• Follow all procedures and guidelines related to brand image, security, and store operations

Growth & Continuous Learning

At Tissot, we believe in curiosity, continuous learning, and knowledge sharing.

You will:

• Continuously develop your product expertise and sales skills
• Participate in regular training sessions
• Grow within a collaborative environment that encourages teamwork and best-practice sharing

Job description

Sales

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other Tissot products.
• Provide reliable information to customers in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Boutique.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credits cards and international currency.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international customers and familiar with their customs and culture.
• Can communicate clearly to consumers and colleagues.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Job Description

As a Sales Associate with Tissot U.S., and the position will responsible for demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets. You will be expected to help client outreach initiatives, build brand awareness, assist in daily operations of the store. All positions support and assists management team in achieving all customer service and sales goals initiatives. You will be the brand, inside and outside the boutique.

Job description

• Service à la clientèle et génération de ventes: Fournir un service à la clientèle exceptionnel en aidant les clients et en résolvant les problèmes avec une attitude positive. Atteindre et dépasser les objectifs de vente grâce à une excellente connaissance des produits.
• Opérations: Soutenir les opérations quotidiennes, y compris le traitement des ventes et des retours, la gestion des stocks et le respect des politiques et procédures opérationnelles.
• Marchandisage visuel: Aider à maintenir les normes visuelles du magasin en suivant les directives de marchandisage visuel. Il participe au maintien de la propreté et de l'organisation du magasin.
• Conformité: Respecter les normes de sécurité sur le lieu de travail.

Job Description

As a Visual Merchandiser & Trainer with Tissot, U.S., the position will be responsible to support the watch sales within our retail and wholesale account through visual merchandising and training. This role will oversee the visual representation of our Tissot brand and products in all boutiques (retail and wholesale) within assigned Central Region. Visual Merchandiser & Trainer will also be responsible for maintaining training initiatives that will increase Tissot brand and product knowledge. Tasks include the planning, organization, coordination, training and implementation of all Visual Merchandising measures that have been developed by the brand.

This position is a field position.

Descrizione del posto

Job description

Für unsere Schweizer Markt Abteilung suchen wir im Hauptsitz in Le Locle eine/n dynamische/n und motivierte/n Marketing Manager welche/r sich mit unserem Unternehmen identifizieren kann.

In dieser Funktion übernehmen Sie die Leitung der Marketing Abteilung im Schweizer Markt und führen ein Team von einem Mitarbeiter.

Ihr Aufgabengebiet umfasst folgende Tätigkeiten:

• Management, Entwicklung, Umsetzung und Überwachung des Marketingplans für den Schweizer Markt (traditionelle und digitale Medien, Partnerschaften, Events und PR) gemäß den Vorgaben von Tissot International
• Verantwortung für sowie Erstellung und Optimierung des lokalen Marketingbudgets für den Schweizer Markt
• Leitung des Marketingteams für den Schweizer Markt
• Planung und Überwachung des kooperativen Marketingplans mit Key Accounts und dem Retail
• Definition, Planung und Überwachung von Promotionen in Zusammenarbeit mit unseren Kunden
• Koordination zwischen dem Tissot International Marketing und dem Schweizer Markt
• Umsetzung lokaler Schweizer Partnerschaftsverträge
• Management von Schweizer Friends of the Brand

Zusätzlich zu Ihren täglichen Aufgaben, betreuen Sie verschiedene Projekte und arbeiten täglich in enger Zusammenarbeit mit dem Brand Manager, der Logistik, der Dekoration Abteilung, dem Verkauf, Tissot International und mit externen Kunden.

Job description

Key Responsibilities

Account Management/Sales

• To achieve sales objectives in wholesales.
• Solicit, build and maintain good support and business contacts with
  dealers.
• Monitor Auto Replenishment (AR) to ensure all Points of Sale (POS).
  consistently comply with brand guidelines and stock allocation standards.
• Track AR performance across POS, identifying gaps and driving corrective
  actions to ensure alignment with brand requirements and product
  availability.

Stocks and Collection

• Ensure that payments are collected within the timeline given.
• To do inventory analysis on bi-weekly basis.
• Keeping stocks inventory healthy at all times.
• Execute ordering and replenishment activities for Tissot through Arkieva,
  ensuring accurate demand planning and timely stock fulfilment.

Reporting

• Submit weekly/monthly progressive report of sales performance, retailers’ performance.
• Prepare and submit regular sales reports to the Brand Manager, ensuring
  accurate and timely performance tracking and insights.
• Consolidate and upload monthly store visit reports into Mystore,
  maintaining consistency and completeness of field activity documentation.

Marketing & Advertising

• Collaborate closely with the marketing team to execute VM updates, GWP setups, visual merchandising refreshes, campaign rollouts, and in-store sales activations to ensure consistent brand presentation and execution excellence.
• Support the monitoring and tracking of press coverage and PR activities, and report key updates to the Marketing Team and Brand Manager to ensure timely communication and alignment.
• Coordinate with team members to improve product environment in Point of Sales.
• Collaborate with the marketing team to ensure all Points of Sale (POS) are well maintained and consistently presented in line with Brand image.
• Ensure products are displayed according to Brand Merchandising guidelines.

Others

• Planning and implement training programs and initiatives determined by the Brand Manager.
• Ensure retail staff are certified through Tissot Academy and provide timely updates of the latest brand information and training materials to retailers.
• Collaborate with Customer Care Advisors (CCA) to manage repair and complaint cases, ensuring customer queries are addressed and resolved efficiently and professionally.
• Undertake any other responsibilities, projects, or tasks as assigned by the Sales Manager and/or Brand Manager from time to time, in support of broader brand, commercial, and operational objectives.

Key Responsibilities

• Provide first level of technical assistance to clients
• Registration of services, clearly identifying service needs
• Facilitate pre-authorization & watch imagery
• Escalation management
• Refer to catalogues, directories, or databases to answer client queries
• Collaborate with the service centre for coordination of services
• Conduct Warranty interventions (Such as battery exchanges, repair on bracelets etc.)
• Case cleaning utilising an ultrasonic / steam cleaner
• Partial disassembly / assembly of mechanical and quartz movements
• Conduct quality control checks for watches returned from the service centre
• Maintenance of tools and equipment / ordering of consumables
• Daily reconciliation and reporting of CS activities
• Receipt and registration of incoming parcels
• Conduct weekly stock take
• Be able to sell watches at times when needed
• Demonstrate complete knowledge of all product lines
• Understand watch technology; watch movements, calibres by model, “how they work” and relate knowledge to clients as needed/requested

Job description

Visual Merchandiser & Trainer – Travel Retail & Cruise Ships 

As a Visual Merchandiser & Trainer with Swatch Group, U.S., you will play a key role in supporting watch sales within our travel retail which is airports and cruise ship wholesale accounts by driving visual merchandising excellence and delivering impactful training. You will oversee the brand’s visual representation in all boutiques across the assigned region and maintain training initiatives to increase brand and product knowledge among the dedicated channel teams.

Tasks include the planning, organization, coordination, training and implementation of all Visual Merchandising measures that have been developed by the Brands. The role will require travel throughout the US, predominantly within the main Cruise
ports of Miami, Fort Lauderdale, Port Canaveral, Galveston, Los Angeles and Seattle.

This position is a hybrid position.