Customer Service
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Find your answers on our Customer Service page.Precaution for use
Batteries information
We recommend that you contact an approved TISSOT® Service Centre or authorised TISSOT® retailer, as they are equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner. A worn-out battery should be replaced immediately in order to reduce the risk of leakage and consequent damage to the movement.
Terms of service
Like any precision instrument, a watch must be serviced regularly for optimum operation. As a general rule, we recommend that you have your watch checked every 3 to 4 years by your approved TISSOT® retailer or service centre. However, please note that depending on the climate and the conditions of use of the watch, a shorter interval may be required. To benefit from the highest standards of service and to ensure your guarantee remains in force, please always contact an approved TISSOT® retailer or service centre.
Availability of spare parts
From the stoppage date of the watch production, TISSOT® guarantees the availability of its spare parts for a minimum period of 10 years for standard watches, and for a period of up to 20 years for gold watches. If for any reason production of a particular spare part is stopped or deferred, TISSOT® reserves the right, at its sole discretion, to offer the customer an alternative solution.
Collection and treatment of end of life quartz watches*
This symbol indicates that this product should not be disposed with household waste. It has to be returned to a local authorized collection system. By following this procedure you will contribute to the protection of the environment and human health. The recycling of the materials will help to conserve natural resources.
* valid in the EU member states and in any countries with corresponding legislation.
Other important information
Temperature
Do not expose your watch to sudden temperature changes (exposure to sunlight followed by immersion in cold water) or extreme temperatures [over 60°C (140°F) or below 0°C (32°F)].
Magnetic fields
Do not expose your watch to intense magnetic fields such as loud speakers, portable telephones, computers or refrigerators and other electromagnetic appliances.
Shocks
Avoid thermal or other shocks as it may harm your watch. In the event of a violent shock please have your watch checked by an authorized TISSOT® Service Center.
Harmful products
Avoid direct contact with solvents, detergents, perfumes, cosmetic products etc., since they may damage the bracelet, the case or the gaskets.
Care and checks
Clean the case and bracelet regularly using a soft cloth to prevent any corrosion caused by perspiration. All water resistant watches can be cleaned with a toothbrush and soapy water, and then dried with a soft cloth. After being worn in the sea, the watch must be rinsed with warm fresh water and then dried completely.
Water resistance
Water resistance of watches is rated based on laboratory pressure tests comparable to a swimmer or diver sitting still at that pressure level. However many water-based activities involve a lot of movement and other environmental changes. These exceptions to how the watch was rated may challenge or defeat the water protection features of a water resistant watch. The water resistance of a watch cannot permanently be guaranteed. It may be affected by ageing of gaskets or by accidental shock to the crown. We recommend that you have the water resistance of your watch checked once a year by an authorized TISSOT® Service Center.
Never activate the time-setting crown and/or the pushers while the watch is under water and make sure that the crown has been pushed/screwed down tightly after every operation.
Do not under any circumstances open the watch yourself; arrange to get it inspected by an authorized TISSOT® Service Center only.
All TISSOT® watches are water-resistant to 3 bar (30 m / 100 ft). A screw down crown improves water-resistance.
This applies in particular to watches which are water-resistant at depths in excess of 10 bar (100 m / 330 ft).
TISSOT S.A., CH-2400 Le Locle, Switzerland
TISSOT® is a registered trademark