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Straps, Repairs & Customer Service Enquiries
If you have any questions regarding straps, pricing, materials, repairs or any other service issues, please contact us on the following number:
Between 9 am - 5 pm (Monday to Friday only)
8/F Kerry Centre
683 King's Road, Quarry Bay, Hong Kong
For repairs please send your watch together with a description of the fault and your name and address via registered ensured postal service to: 8/F Kerry Centre, 683 King's Road, Quarry Bay, Hong Kong . Please note if your watch is still within the two year international warranty period please enclose the guarantee card also.
**Online Orders Support ONLY
If you have any questions regarding your online order please contact us on the following number:
Between 10 to 12am and 2 to 5 pm (Monday to Friday only)
9/F Kerry Centre
683 King's Road
Quarry Bay, Hong Kong
Chemin des Tourelles 17
2400 Le Locle
In order to guarantee data protection, we encrypt all data relative to your purchase or your TISSOT account. TISSOT does not store any data relative to your payment.
The following payment methods are available on our website :
With Tissot HK, delivery is free for purchases of watch delivered to Hong Kong. A standard delivery fee of HK$30 will be charged for each purchase of strap. If you would like your order to be delivered to a different location, please change the location on website through the country selector button, on the top of the page.
Tissot offers following delivery service:
We deliver with SF EXPRESS for watch and strap order; within 1 to 3 business days.
You may also pick up your order from the store 3 to 5 business days after purchasing online.
All orders are prepared and shipped from Monday to Friday.
All orders placed before 12pm HKT are processed the same day.
Please note that orders with strap adjustments might delay your order for a maximum of 2 business days.
As soon as your order is shipped, you will be notified by email, with the tracking number associated to your package.
Swiss MadeLabel "Swiss Made"
All Tissot watches are certified with the « Swiss Made » quality label, testimony of know-how, impeccable quality, perfect aestethics and technical innovations.
All watches sold on our website have a 2 year international warranty. COSC certified models benefit of a 3 year warranty.
Each purchase is provided with a date stamped international warranty card. For more information about warranty, click here.
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