Conditions of sale

1. GENERAL

1.1. These are the Sales Conditions of Swatch Group (India) Tissot Retail Private Limited, having registered office at 4th Floor, Rectangle One Building, Plot No. D-4, Saket District Centre, New Delhi-110017 (hereinafter “we”, “us”, “our”).

1.2. The effective date of these Sales Conditions is April 25, 2025.

1.3. These Sales Conditions apply to the sale of products and services on this website. Please read them before ordering. By ordering on this website, you agree to be bound by these Sales Conditions.

1.4. By placing an order on this website, you confirm to be of legal capacity to enter into a consumer contract.

2. ORDER PROCESS

2.1. Your order on this website constitutes an offer to purchase under these Sales Conditions.

2.2. After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Orders are subject to acceptance by us and availability of the ordered products and services.

2.3. Product and service descriptions are correct at the date of publication but are subject to availability or change without notice. We reserve the right to refuse an order and to limit the order quantity on any item. We cannot be held liable or responsible for errors in photography or typography.

2.4. Information provided by you in connection with your order, such as messages for gift cards, texts/pictures for personalization (e.g. engraving), or photographs of your watch and movement, can be refused without stating any reason. In such case, we are free to cancel your contract and refund you or to cancel your order (as applicable). We do not bear any responsibility for the correctness or suitability of such information for the purpose.

2.5. We reserve the right to perform identity, address, and bank card validation checks to prevent fraud and, if acceptable, will then process your order.

2.6. We will confirm acceptance of your offer to purchase by sending you an order confirmation (invoice) by email and this will constitute a binding contract between you and us.

2.7. The contract will relate only to those products and services whose dispatch we have confirmed in the order confirmation. We will not be obliged to supply any other products or services, which may have been part of your order until the dispatch of such products or services has been confirmed in a separate order confirmation.

3. PRICE AND PAYMENT

3.1. The prices on this website are in INR and include GST as well as the default delivery fees (as specified on the check-out page and in the order confirmation).

3.2. We may change the prices on this website at any time, which shall not be applicable to prices confirmed by us in an order confirmation.

3.3. You can make your payment using the payment options / third party providers available on this website at the time of your purchase, which may include:

3.3.1. credit cards or debit cards,

3.3.2. digital wallet, Unified Payment Interface (UPI),

3.3.3. invoice, by installments or by direct bank transfer as provided by third party providers.

3.4. If you pay by card, you are subject to validation checks and authorization by the card issuer. We may share your personal information with such third parties which are necessary to enable us to carry out such checks. If the issuer of the card refuses to authorize payment to us, the order will not be accepted and therefore we will not be liable for any delay or non-delivery. Payment will be deducted from your card before your order is shipped. We may suspend delivery of the products until full payment is received. We may terminate the contract between you and us with immediate written notice if you fail to pay on time.

3.5. If you pay by card, you need to provide your card number, the expiry date and, when required, the card verification code and to authenticate yourself by a process with three domains security layer (e.g. 3D Secure, ProtectBuy, SafeKey).

3.6. We may offer alternative payment options in collaboration with third party payment providers, such as pay by digital wallet, Unified Payment Interface (UPI), direct bank transfer, pay by installments or pay by invoice. If you choose such options, you agree to be bound by such third parties’ terms as indicated in the checkout process or in these Sales Conditions and acknowledge that such third parties process your personal data for the payment purposes as described in their privacy notices.

3.7. We may offer alternative delivery options in collaboration with third party providers which are not covered by the default delivery fees. If you choose such option, the additional fees will be specified in the checkout process and in the order confirmation.

3.8. Our website contains a large number of products and services and it is always possible that, despite our best efforts, some of the products and services listed therein may be incorrectly priced. We will verify prices as part of our dispatch procedures so that, where the correct price is less than our stated price, we will charge the lower amount. If the correct price is higher than the price stated on the website, we will, at our discretion, either contact you for confirmation of the correct price, or reject your order and notify you accordingly.

3.9. We are under no obligation to provide the product or service to you at the incorrect lower price.

4. DELIVERY

4.1. We specify the estimated delivery times and the delivery fees of the available delivery options in the checkout process and in the order confirmation.

4.2. If we cannot deliver within the estimated delivery time, we will contact you to propose a new date. If we cannot deliver within 30 days upon our order confirmation and you refuse delayed delivery, then you may cancel your order against refund.

4.3. We only accept orders for delivery to India. We do not deliver to hotels and hostels, post office box addresses and to certain military locations.

4.4. By placing an order you agree that delivery may be in instalments.

5. PASSING OF OWNERSHIP AND RISK

5.1. Ownership of the products will pass to you upon the later of receipt by us of full payment of all sums due in respect of the products (including delivery charges) or upon delivery. We may recover any products supplied at any time prior to ownership passing if you are in breach of these Sales Conditions.

5.2. Risk of the products passes to you upon delivery. Risk in the sense of this provision means the responsibility for damage caused to or by use, handling or storage of the products.

6. LIABILITY

6.1. Our liability is excluded and limited to the farthest extent as permitted by law.

7. LAW AND JURISDICTION

7.1. Contracts concluded on this website between you and us shall be governed and interpreted in accordance with the laws of India, without giving effect to its rules of conflict of laws and regardless of the place of its physical execution or performance. The application of the UN Convention on Contracts of the International Sale of Goods (CISG) is excluded.

7.2. As far as legally permitted, disputes arising out of the conclusion, execution or cancellation of such contracts shall be exclusively decided by the ordinary competent courts of New Delhi, India, without restricting any right of appeal. Notwithstanding the above, each of the parties shall, however be authorized to seek interim orders and injunctive measures before any competent authority worldwide.

8. MISCELLANEOUS

8.1. You may not assign any rights out of your contract with us to any third party without our prior written approval.

8.2. Invalidity of any provision in these Sales Conditions shall not affect the validity of the contract between you and us.

8.3. If you are using this website, you agree to electronic communication with us.

8.4. We can be contacted as follows:

Name: Swatch Group (India) Tissot Retail Private Limited

Registered Office Address: 4th Floor, Rectangle One Building, Plot No. D-4, Saket District Centre, New Delhi-110017

Email id:  sales.tissot@in.swatchgroup.com

b. Branch Office Address: NA

c. Customer Care:

Name: Anurag Dean

Designation: Customer Care Advisor

Contact No.: 011-46092994

Email id: customerservice.in@tissotwatches.com

Timing: 10 AM to 6 PM

d. Grievance Officer:

Name: Manish Kumar

Designation: Asst. E commerce Manager

Contact No.: 011-46092986

Email Id: grievance.tissot@in.swatchgroup.com

8.5. For all the purchase of an amount equal to or exceeding INR 2,00,000 (Rupees Two Lakhs only), you will be required to upload a copy of your Permanent Account Number (PAN) card on the website, within 2 working days from the date of purchase, failing which, the purchase made by you will be automatically cancelled. The order will be cancelled if there is a discrepancy between your name in account with us and the name printed on the PAN card. The requirement to provide a copy of PAN card is one time activity and you do not need to submit it again.

9. RIGHT TO CANCEL

9.1. You may cancel your purchase, return the purchased product and claim a refund within 3 days without giving any reason.

9.2. The cancellation period will expire after 3 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last product.

9.3. To exercise the right to cancel, you must return the product back to us at Swatch Group (India) Tissot Retail Private Limited, Plot No 27, Industrial Area, Phase II, Sector 32, Faridabad, Haryana - 121003 and inform us at Swatch Group (India) Tissot Retail Private Limited, 4th Floor, Rectangle One Building, Plot No. D-4, Saket District Centre, New Delhi-110017, email id: customerservice.in@tissotwatches.com of your decision to cancel your purchase by a clear statement.

9.4. Only new, unworn products, together with their warranty card, original price tags and labels, and in their original packaging, may be returned. Returns of products of which the seal has been broken will not be accepted. The right to cancel does not apply to products which are tailor-made or personalized. The right to cancel does also not apply to services that have been fully provided and to the already executed delivery of digital content.

9.5. If you cancel your purchase and the product meets the requirements of clause 9.4. above, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement if there are any missing items or for loss of value of any products supplied, if the loss is the result of handling by you.

9.6. We will make the reimbursement not later than 14 days after receipt of the returned product using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

9.7. We pick up the product from the area where pickup is serviceable. We will pick up the return within 7 days from the date of receipt of the request for cancellation. However, if your area is not serviceable for pickup, you shall send back the products (including gifts, if any, that came with your purchase) to us without undue delay and in any event not later than 7 days from the day on which you communicate your cancellation from your purchase to us.

9.8. We will bear the costs of returning the products if you use the provided return label for returns within India. Otherwise, you will have to bear the direct costs of returning the products.

10. WARRANTY

10.1. All products sold by us under these Sales Conditions are covered by the manufacturer’s International Warranty, which does not affect your legal rights towards us as a seller.