F.A.Q.

All Tissot watches are covered by a 2-year international warranty. Lightmaster Solar Technology and COSC certified models are covered by a 3-year international warranty. When placing an order on our website, your digital warranty is automatically activated on the date of the purchase. You will not be provided with a warranty card but you can access your warranty details by registering your watch through our "Register my watch" program. 

By creating an account on our website, you can register your watch and access its warranty and user manual ("Register my watch" section). By doing so, you will enable us to provide you with a personalised service. Tissot will not share your details with third parties.

In order to carry out a detailed diagnosis of your watch, we invite you to send us your watch. To do so, please use our prepaid shipping box service; Customer Service section, Request FREE SHIPPING tab.
You will then be able to follow the progress of the service on our CIS platform. *Availability limited to certain countries.

Tissot sells its watches exclusively through its worldwide network of authorised retailers, whose addresses can be consulted in the Points of Sale section, as well as through its official Tissot Online Boutiques. Since 2014, our watches have been identifiable thanks to our ''WS'' (Watch-Secur) numbering system, which allows them to be identified and their warranty to be activated on our website.
If you have any doubts about the origin of your watch, you can contact our customer service via the contact form (Customer Service section, tab: ASK US A QUESTION) or see your nearest service centre in order to carry out a full analysis of your Tissot.

Our official website features all watches from the current Tissot collection. Some references might not be available on our website anymore but could be found and purchased through one of our official retailers.

Please note that some watch references are exclusive to some markets and cannot be purchased on all website versions.

To check the compatibility of a new strap for your watch, our customer service is at your disposal via our contact form. In order to provide you with the best possible response, we kindly ask you to provide us with the reference number of your watch. You can also contact our official partner boutiques for further information.

Only service centres that meet strict criteria relating to equipment and technical skills are supplied with original Tissot spare parts. Every customer can therefore benefit from a service that meets Tissot's high standards of excellence. However, there is an exception concerning our new bracelets equipped with the quick-change system, which you can order on our website. *Offer limited to certain countries, please make sure you select your country correctly at the top right of the page using the flag symbol.

The prices shown in the Customer Service section should be considered as a guide only. Many international laws do not allow public prices to be imposed. For this reason, each independent approved service centre is free to set its own service prices. However, the public prices recommended on this site are valid in the official service centre belonging to Swatch Group Ltd. in the country in question. Information is available in the Customer Service section.
*The prices given are those of the country in question, please ensure that you select your country correctly at the top right of the page using the flag symbol.

Like any high-precision instrument, a watch needs to be serviced periodically to ensure it is working at its best. The frequency of servicing depends on the model, the climate and the care you give it. As a general rule, we recommend that you have your watch serviced every 4 to 5 years by a Tissot Authorised Service Centre.

We guarantee the availability of spare parts for a minimum of 10 years and up to 20 years for gold watches, from the date production of the watch ceases. If, for any reason, production of a particular spare part is stopped or postponed, we reserve the right, at our sole discretion, to offer an alternative solution to the customer. Thereafter, we will use our best endeavours to maintain collector's items.

All servicing of your watch must be carried out by one of our authorized service centers. Any service not carried out by an authorized service center will void the warranty. A complete list of service centers is available in the  the Customer Service section, tab: find a service center. 

On a watch, a tachymeter is used to measure an average speed over a given distance. More precisely, it is a chronograph with a graduated scale on the dial or bezel, on which the speed can be measured in kilometres per hour based on a fixed distance of 1000 metres.
To use a tachymeter, only the central chronograph hand is used. Start the chronograph and stop it once the 1000 metres have been covered. You can then read the speed indicated on the dial by the central chronograph hand. Example: to calculate the speed of a car: the chronograph indicates that the distance of 1000 metres has been covered in 30 seconds. The central chronograph hand points to 120 on the tachymeter scale. The average speed over 1000 metres is therefore 120 kilometres per hour.

Both types of movement are mechanical, but they have to be wound in different ways. A hand-wound watch has to be wound every day by hand using the crown, while an automatic watch has an oscillating weight on the movement that winds the watch using wrist movements, hence the term "automatic".

There are two accepted ways of writing the number 4: IV and IIII. Various historical explanations coexist. In particular, we know that the IIII was used for more than 4 centuries, to avoid confusion between the IV and the VI, when the watch is upside down. Another theory explains that in the 16th and 17th centuries, the IIII was used to make it easier for people who couldn't read to tell the time. Or it may simply be an aesthetic choice, as the IIII balances well with the VIII opposite.

A watch bezel is a ring fitted to the case, which is often used to record additional data, such as the time of an event, or to read the time in a second time zone. A bidirectional bezel can be rotated in both clockwise and anti-clockwise directions. A unidirectional bezel, on the other hand, can only be rotated in one direction, to prevent it from being accidentally turned in the wrong direction, thereby distorting the measurements. For example, if you want to measure dive time, any incident or false manoeuvre can only reduce the limits initially set, and prevent the user from misinterpreting his air reserves or decompression time.
To use a unidirectional bezel for scuba diving, set the main marker (initially positioned at 12 o'clock) on the bezel to the planned end of dive time. When the minute hand reaches the main mark on the bezel, the planned dive time will have elapsed. For example, for a 30-minute dive started at 15:00: align the main marker on the bezel with 15:30 min (at 6:00) just before diving. The minute hand will need 30 minutes to reach the main mark on the bezel, thus indicating the remaining dive time.

The watch's crystal captures the energy contained in light (natural or artificial) by means of solar cells (like a solar panel), which use this energy to power the movement. 

This technology has long‑lasting reliability. Over time, the solar cell gradually loses efficiency, rather like any other device that wears out. It continues to work, but converts light into electricity a little less efficiently. This natural phenomenon, specific to solar technologies, is known as the Staebler-Wronski effect.

The grid visible under the crystal is the active photovoltaic layer, a technology that captures light and converts it into electrical energy. This electricity is used to power the watch and recharge its battery, thus keeping it running. However, for physical reasons, a solar cell cannot be totally transparent. The visible grid is therefore necessary for capturing light effectively, while leaving the remainder of the crystal transparent. This technological compromise allows solar energy to be embedded in an elegant, functional design.

This structure is both unobtrusive and high-performing: the solar cell provides good electrical efficiency, while remaining almost invisible no matter what angle it is viewed from.

It has a lifespan of between 10 and 15 years.

To charge a Tissot PRC100 Solar, you need to expose it to light. The level of charge will vary according to the nature and intensity of the light.

When fully charged, the watch can operate for up to 14 months without energy (i.e. light).

Your solar-powered watch is equipped with an E.O.E. (End of Energy) indicator. If the seconds hand jumps every 4 seconds, your watch needs exposing to light. At this stage, its power reserve is still around 18 hours.

You will receive a confirmation email including all details about your order within 10 minutes. This automated email will be sent to the email address used to place the order. If you did not receive the confirmation email, we encourage you to check your junk inbox or contact our Customer Service team at eshop.se@tissotwatches.com
When your order is shipped, you will receive a new email with the tracking number associated with your parcel.
If you were logged in to your Tissot account while placing the order, you will be able to track your order from the “Orders” section of your account.

We are doing our utmost to shorten delivery times and ship your order as quickly as possible. Therefore, it is not possible to modify or cancel orders once it has been placed.
If you would like to modify the shipping information, please wait for the shipping confirmation email sent by the carrier, and contact them directly using their contact form or phone number.
If you would like to cancel your order, please fill in our return request form, which is available at the bottom of our homepage (https://www.tissotwatches.com/en-se) and send your parcel back to us once received following our returns process. As soon as we receive your item, unworn and with all additional accessories, we will proceed with your refund.

The following payment methods are available on our local website:
- Card payments (Visa and Mastercard)
- Apple Pay 
- Klarna 
- PayPal 
When paying by Apple Pay, PayPal or Klarna, the amount is captured and settled as soon as the order is confirmed. When paying by card, the amount is captured as soon as the order is confirmed. The payment is then settled when the parcel is despatched. 
In order to guarantee data protection, we encrypt all data related to your purchase or your Tissot account. Tissot does not store any data related to your payment.

You can download your order invoice directly from the “Order” section of your Tissot account if you were logged in when placing the order. If you placed your order as a guest, please scroll down to the bottom of our website and click on "Order Details and Return Request" under the "Help and Contacts" section. Enter your order detail in the side panel and save your document directly from the invoice page.

Tissot offers delivery to Sweden. If you reside in another country or would like your parcel delivered abroad, please choose the most appropriate Country/Region from the top right corner of our homepage. This will automatically redirect you to the dedicated eCommerce store for the chosen location.
We are pleased to advise that all watch orders placed on our website are eligible for free delivery. Strap orders are subject to a shipping fee of 80 kr. We offer home delivery with DHL Express with a lead time of 1-3 business days and delivery to access point with UPS with a lead time of 4-5 business days. 
Orders placed before 12:30 on a working day are despatched the same day. Otherwise, despatch will occur on the following working day. 
Orders are prepared and shipped from Switzerland, from Monday to Friday (excluding public holidays). All potential customs charges are borne by Tissot.
Please note that orders requiring a size adjustment (e.g. addition or removal of links) may extend the processing time.
As soon as your order is despatched, you will receive a shipping confirmation email including delivery details and a tracking link.

As advised in our 30-day return policy, you can send your item back to us to request a refund. The item needs to be in stock condition for your request to be accepted.
Please find below the steps of the return process:
- Fill out the the return request form, which can be found under ""Order Details and Return Request"" at the bottom of our homepage https://www.tissotwatches.com/en-se
- Prepare your parcel by including your item, all extra accessories, and your delivery note
- Bring the parcel to your post office and request a shipping receipt.
- Upon receipt of your parcel, a quality check of your returned item(s) will be completed. Based on the item being received in stock condition, a refund will be processed.

If you would like to view one of our models or try it on in store, you can use our Check & Reserve option. On most product pages on our website, the “Purchase in your local store” option will enable you to reserve a watch in a store of your choice. 
The store team will contact you directly to confirm the availability of the watch and organise an appointment to visit their premises and try on the product, without obligation to purchase. 
The reservation is subject to stock availability in the chosen store. Please await confirmation of your appointment prior visiting the store.

Creating a Tissot account enables you to track your orders, complete fast track check out, manage your newsletter subscription and register your watch to access your warranty information, user guide and more. 
To create a Tissot account, please fill in our account creation form, available here: https://www.tissotwatches.com/en-se/login
If you already have a Tissot account, you can log in by clicking the following link: https://www.tissotwatches.com/en-se/login. You can also log in during our checkout process, which will enable you to track your order from the “Orders” section of your account. 

At this present time, we must advise that we do not offer engraving on watches purchased in or shipped to Sweden. We hope to provide this service on a collection of watches in 2025. 

To find an alternative strap for your Tissot watch, please use our strap compatibility tool, available here: https://www.tissotwatches.com/en-se/bracelet.html.
The reference number you are asked for corresponds to the family of product and can be found on the back of your Tissot watch. The reference starts with T, and is followed by 6 to 13 numbers.
If the selection of straps is not to your liking or if no match was found for your search, please send an email to our Customer Service Team at service@se.swatchgroup.com, mentioning your watch reference and the type of strap you are looking for (material, clasps etc.).

Our “Register My Watch” program enables you to access your watch warranty, user guide and much more directly from your Tissot account. 
Should you wish to register your watch, please follow the steps below:
1. Go to the Register My Watch section or click the following link: https://www.tissotwatches.com/en-dk/register-my-watch.html
2. Click on “Register my watch”
3. Identify your watch using the Watch-Secure number engraved on the case back or the RFID number indicated on your watch label
4. Confirm your watch information by adding it to your collection
5. Log in to your Tissot account or create one to access your watch and warranty information
If your Watch-Secure number or RFID number is not recognised by our system or if the status of your digital warranty is not activated, please contact our Customer Service team at eshop.se@tissotwatches.com.

In case that the T-Touch Connect Application is not open or does not continue to operate in the background, the function “Find my watch” will not work. Furthermore the IPhone will broadcast the alert at the current audio level of the phone. If the phone settings are turned down or off, you may not hear the alert.

Currently, the timer does not create any confirmation message of launch, you can nonetheless confirm that the timer as begun via the hourglass logo that appears at the top left of the watch screen.

This data is obtained by means of algorithms that use the data provided in the user profile (height, weight, gender).

The T-Touch Connect Solar is equipped with Bluetooth and requires the use of a smartphone that runs on Android 9.0 or above, or iOS 16.0 or above.

The Tissot application and watch are compatible with most Android phones (as of September 25th) and iOS.
However, iOS 16.x or older versions and Android 9.x or older versions are not supported.
Some models of telephones have manufacturer's specifications that make them incompatible with each other:

• Xiaomi M8 Lite

• Blackberry Key 2 LE

• Samsung A21 S

• Sony XZ3

• Iphone SE (second generation)

• CAT S60

If you are experiencing problems specific to a particular phone model, please let us know.

1. ◊ Disconnect account from the application (Settings/My Profile/disconnect).
2. ◊ Uninstall the application.
3. ◊ Forget the device in the Bluetooth settings.
4. ◊ Restart the phone.
5. ◽ Restart the watch.
   1. ◽ Activate the touch screen.
   2. ◽ Swipe on the touch screen until you find the reset menu (Settings/Advanced/Reset).
6. ◊ Ensure internet connection (install Tissot App: "T-Connect").
7. ◊ Connect the customer's account.
   1. ◊ if the watch search does not start automatically select the watch logo with + (top left).
8. ◽ Start the watch in connection mode.
   1. ◽ Select the language.
   2. ◽ Pair mobile --> yes.
   3. ◊ Confirm the same 6-digit code on the phone as on the watch (on some models you need to open the Bluetooth notification to see it).
   4. ◽ Confirm the same 6-digit code on the watch as on the phone.
   5. ◽ The firmware accounting check begins:
   6. ◽ If the firmware on the watch is not the latest, an update begins and a loading bar is displayed.
   7. ◽ At the end, the new firmware version is displayed on the screen.
   8. ◽ Restoration of the data on the watch is complete.
9. ◊ Parameterise the application (authorise all requests from the phone).

In order to try again, we recommend that you do the following:

1. Disconnect the account from the app (Settings/My Profil/Deconnect)
2. Desinstall the application
3. Forget the watch from the Bluetooth settings
4. Restart the phone.
5. Restart the watch
   1. Activate the tactile glass
   2. Press the T-Touch Function
   3. Turn the crown until you see restore to factory settings (Settings / System / Restore to factory settings)
6. Install the T-Connect app.
7. Connect the account
   1. If the search of the watch do not start press the watch’s logo with the + (top left corner)
8. Start the watch in connexion mode
   1. Welcome --> Press the crown
   2. Select the language
   3. Pair with phone --> Yes
   4. Date of the day (same as phone)
   5. Confirm the 6 digits code on the phone(same as the watch)
   6. Confirm the 6 digits code on the watch (same as the phone)
   7. Decline the password on the watch.
9. Set the app  (authorized all the demand on the phone)

For more precision, you can follow the procedure on : https://www.youtube.com/watch?v=uPLkIk2Yl1I&feature=youtu.be
 

Check that Bluetooth is active on both your watch and your phone. If data on the watch and on the app are different, it may be that synchronisation has not occurred. Synchronisation occurs automatically every 15 minutes.

If your app has stopped responding, you need to use the settings on your phone force the app to shut down. Then restart the app.

Your watch’s pedometer counts steps according to your wrist movements. When you are driving, particular movements might be counted in the same way as when you are walking (just as with any other model of connected watch). The calculation of these “extra steps” is built into the margin of error tolerated by your activity tracker.

Like any high-precision instrument, a watch needs to be serviced regularly to ensure optimum functioning. The servicing frequency depends on the model, the climate and the care you take of it. As a general rule, we recommend that you have a service carried out every 4 to 5 years by a Tissot-certified service centre.

If you are not receiving notifications on your watch, check the following points:

• Check your watch is properly connected to your phone (Bluetooth icon displayed on the watch).

• Activate the “Notification” option in the watch settings.

• Check in your phone settings that the app has the necessary permissions to send notifications.

Check that your watch is placed on the charger correctly (back of watch flat against the charger). When your watch is on the charger, a charging symbol appears on the watch. If you have checked all this and your watch is still not charging, please return it to us free of charge using our prepaid dispatch service.

Check that the watch’s Bluetooth (T-Touch touch zone) and the phone’s Bluetooth are both activated. If they are, check that the Time 1 time zone is “Phone” (the hands display the Time 1 time).

You can delete your account at any time using the mobile app settings. Your personal data are deleted immediately. When you delete your account, the phone automatically disconnects from the watch.

The connection between your watch and your phone is made via the Tissot app, thus enabling you to receive various notifications directly on your watch. It is perfectly possible to use your watch without connecting it to your phone, but these functions will not be available.

In your phone’s app store, search for the Tissot T-Connect app and install it. If it is not possible to perform this procedure, please contact our Customer Service department.

The watch’s battery life varies considerably depending on how the watch is used and its exposure to sunlight. In ideal conditions, the watch has a battery life of up to 6 months if connected and 10 years if used independently (without the app).

The watch is only in English at the moment. French, Italian, German, Spanish and Chinese will be available on the beginning of 2021.

Delete the T-Touch Connect app from your original phone, install it on the new one, and use your user ID and password to connect and recover your data.

The watch will update to firmware version 1.1.16 to improve and correct bugs for a better user experience.

Provided the watch is within range of the phone, it is not supposed to disconnect. However, when the watch is disconnected for more than 2 hours it turns off Bluetooth, which must then be reactivated manually.

To connect your phone to your T-Touch Connect Solar, please follow the various steps set out in our User Manual https://www.tissotwatches.com/en-ch//e-usermanual/t-touch_connect_solar