職涯

Job description

In this role, you will take ownership of corporate communications, ensuring clear, consistent and impactful messaging across key audiences and channels. Working closely with senior leadership and internal stakeholders, you will support high-profile communications opportunities and lead a range of corporate communications projects.

The role combines strong editorial skills, strategic awareness, discretion and the ability to build trusted relationships across the organisation and with external stakeholders.

Your responsibilities

• Own and coordinate corporate communications activities, ensuring consistency of messaging and corporate narrative.
• Support the PR Manager and senior leadership on corporate communications, media opportunities and high-profile engagements.
• Develop and coordinate corporate communications materials and messaging across relevant channels, including digital and social media.
• Lead selected corporate communications projects from development through to execution.
• Build strong relationships with media, internal stakeholders and external partners.
• Support communications in sensitive or high-pressure situations, ensuring clear and consistent messaging.
• Identify opportunities to strengthen corporate visibility, reputation and positioning.
• Monitor relevant media, corporate and industry developments and provide insights to inform communications.
• Contribute to the continuous development of corporate communications tools and practices.

Functie

Functieomschrijving
Jij zorgt ervoor dat iedere seconde telt.

Ben jij iemand die energie krijgt van klantcontact, graag denkt in oplossingen en moeiteloos schakelt tussen verschillende stakeholders? Vind je het leuk om te werken voor een internationaal premium merk waar service net zo belangrijk is als kwaliteit? Dan zijn wij op zoek naar jou!

Wat ga je doen?
Als Customer Care Specialist ben jij hét aanspreekpunt voor zowel particuliere klanten (B2C) als zakelijke partners (B2B). Jij bent de stem van Tissot en zorgt ervoor dat iedere klant zich gehoord, geholpen en gewaardeerd voelt.

Of het nu gaat om een vraag over garantie, een lopende reparatie of een prijsopgave voor een onderdeel: jij weet snel de juiste informatie te vinden en klanten op een professionele en persoonlijke manier verder te helpen. Jouw service maakt het verschil tussen een tevreden klant en een echte merkambassadeur.

Je rapporteert aan de Brand Manager en werkt nauw samen met collega's van Sales, E-commerce en Accountmanagement. Daarnaast onderhoud je contact met onze internationale teams, waaronder het hoofdkantoor in Zwitserland en onze servicecenters in België en Frankrijk.

Een greep uit jouw takenpakket

• Je biedt klanten een uitstekende service en zorgt voor een positieve merkbeleving, ook op afstand;
• Je beantwoordt vragen van zowel consumenten als zakelijke klanten via e-mail, telefoon en CRM-systemen;
• Je verwerkt en beheert binnenkomende orders;
• Je volgt reparaties nauwgezet op en houdt klanten proactief op de hoogte;
• Je behandelt aftersales vraagstukken rondom garanties, prijsopgaven en onderdelen;
• Je denkt actief mee over verbeteringen binnen onze customer journey en serviceprocessen.

Job description

As a Digital Marketing & CRM Specialist, you will support the management and continuous improvement of Tissot’s Brand Website and digital assets across markets. You will support the delivery of a consistent brand experience across Tissot’s brand website.

Your main responsibilities will be as followed:

• Build, test, and deploy email marketing campaigns across global markets.
• Manage the global communication calendar in collaboration with Digital, E-commerce, Retail, and Customer Service teams.
• Support subsidiaries with campaign planning, execution, and best practices.
• Ensure consistency, quality, and brand alignment across all customer communications.
• Improve customer segmentation, personalization, and marketing automation initiatives.
• Manage audience segmentation and customer targeting strategies.
• Monitor campaign delivery, engagement KPIs, and reporting performance.
• Ensure CRM integration across Retail, E-commerce, Customer Service, and other key business initiatives.
• Oversee the Register My Watch and user account ecosystem and support its continuous improvement.
• Create and manage contests, registration, and lead-generation landing pages.
• Ensure compliance with GDPR and local data privacy regulations, in collaboration with Legal teams.
• Develop guidelines, documentation, and governance processes to support global markets
• Support the development of B2B newsletter communications.
• Create and adapt campaign copy and messaging assets for paid media campaigns, and support global markets in campaign execution and optimization.
• Provide backup support for social media content and digital marketing activities when required.

Job description

As Social Media Specialist, you will be responsible for overseeing the company’s social media accounts and develop the visibility and desirability of the brand by implementing the social media organic content strategy.

• Lead the day-to-day management and development of the company’s organic social media presence across Instagram, Facebook, TikTok, YouTube, LinkedIn and emerging platforms.
• Develop and maintain the global social media calendar in line with brand priorities, campaigns, partners and product launches.
• Work closely with marketing teams (Content, PR, Sponsoring) to define content needs and identify the most relevant assets and formats for social media.
• Drive the creation of dedicated social-first content with internal teams, agencies and external partners.
• Maximize the organic visibility of sports partnerships, ambassadors and key events through dedicated social media content and activations.
• Monitor and analyze social media performance and proactively identify opportunities for growth and engagement.
• Support influencer and creator initiatives, from profile identification to content coordination and amplification.
• Support and guide local markets in highlighting key local events on social media, in line with the global brand strategy.
• Collaborate with Customer Care to monitor comments, direct messages and community feedback.
• Monitor social media trends, platform developments and emerging formats to identify new opportunities.
• Analyze social media account performances with proactive suggestions and improvements.
• Support digital marketing projects and initiatives.

Description du poste

Nous recherchons notre futur-e apprenti-e logisticien-ne CFC, option stockage, pour la rentrée

Tout au long de ton apprentissage, tu participeras à la gestion de nos montres et composants. Tu apprendras à réceptionner les marchandises, à les contrôler et à les stocker selon les procédures en vigueur. Tu seras également amené-e à préparer les produits pour leur expédition, à gérer les stocks et à assurer la mise à disposition des articles en fonction des besoins de nos clients à travers le monde.

Au quotidien, tu utiliseras différents outils logistiques, établiras les documents de livraison, emballeras et étiquèteras les marchandises, tout en veillant au respect des exigences de qualité et de sécurité.

Description du poste

Nous recherchons notre futur-e apprenti-e employé-e de commerce CFC pour la rentrée d'août 2027.
 
Tout au long de ton apprentissage, tu découvriras la diversité du métier d’employé-e de commerce en développant tes compétences au sein de différents services de notre entreprise. Tu bénéficieras d’une formation pratique, variée et encadrée par des professionnels expérimentés qui t’accompagneront dans ton développement. 

Stellenbeschreibung

Zum nächstmöglichen Zeitpunkt suchen wir für unser Headquarter in Eschborn in Vollzeit eine*n 

Marketing Manager (all genders)

Stellenbeschreibung

Werde Teil unserer Crew in unserer neuen Boutique am Flughafen München ab Januar 2027, in Voll- oder Teilzeit, als

Verkaufsberater (all genders)

Job Description

As a Sales Associate with Tissot U.S., and the position will responsible for demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets. You will be expected to help client outreach initiatives, build brand awareness, assist in daily operations of the store. All positions support and assists management team in achieving all customer service and sales goals initiatives. You will be the brand, inside and outside the boutique.

Job description

Dans le cadre de votre fonction au sein d’une équipe de 8 personnes, vous supervisez et coordonnez les activités de la comptabilité générale, et fiscale des trois sociétés, Tissot SA, Certina SA et Mido SA.

Vos activités principales seront les suivantes :

Gestion de la fiabilité financière

• Veiller à l'intégrité des comptes et à l'élaboration précise des bilans et comptes de résultat des trois sociétés.
• Assurer la conformité avec les normes comptables suisses et les directives internes au groupe Swatch (Swiss GAAP FER), démontrant ainsi un engagement envers la qualité et la transparence financière.
• Piloter de manière experte les clôtures mensuelles, semestrielles et annuelles pour maintenir une vision financière robuste et actualisée.

Supervision des audits et de la conformité

• Préparer minutieusement les audits internes et externes, en accordant une attention particulière à la conformité avec les normes comptables suisses et les directives internes au groupe.
• Garantir que toutes les pratiques comptables et financières sont alignées sur les exigences réglementaires et les meilleures pratiques du secteur.

Optimisation des processus financiers

• Diriger une révision continue des processus comptables et financiers, en recherchant des opportunités d'efficacité et d'amélioration.
• Proposer et mettre en œuvre des solutions novatrices pour rationaliser les opérations, accélérer les cycles et optimiser les résultats financiers, tout en respectant les normes comptables suisses et les directives internes du groupe.

The Opportunity

We’re looking for a Boutique Technician who shares our passion for precision and takes pride in delivering an exceptional client experience.

As the technical expert within the boutique, you’ll combine hands-on watch servicing with outstanding customer care.

• Providing exceptional, personalised client service in line with Tissot standards
• Assessing service requirements and providing first-level technical assistance
• Performing warranty and in-house repairs, including battery, bracelet and case servicing
• Completing basic mechanical and quartz movement disassembly and assembly
• Conducting quality checks on watches returned from the Service Centre
• Managing repairs, service requests, pre-authorisations and client follow-ups
• Maintaining accurate repair, CRM and service records
• Managing spare parts, stock and daily operational requirements
• Supporting boutique operations, including POS, cashiering and stocktakes
• Maintaining strong Tissot product and technical knowledge through ongoing training

Stellenbeschreibung

Zum nächstmöglichen Zeitpunkt suchen wir für unsere Tissot Concession Verkaufsflächen in Düsseldorfer und Köln vorerst befristet für 1 Jahr in Vollzeit oder Teilzeit eine*n

Verkaufsberater (all genders)

Job description

Roles and Responsibilities:

• Support and control sales staffs in all SIS (department stores) to ensure staffs’ performance and discipline.

• Manage staffs working schedule and rotation plan on monthly basis to improve the efficiency.

• Prepare monthly POS visit and competitors / market survey report.

• Coordinate with other departments on sales staff issues (communication, staff reimbursement, leave, probation, OT and commission calculation, etc.)

• Staff training (product knowledge, sale technique, selling point) and represent brand on field visit and E-commerce.

• Develop and implement visual merchandising strategies aligned with the brand identity and follow as our global guideline.

• Conduct stock take (inventory check) in all POS ( SIS, Kiosk, POP Up and Boutique) 

• Liaise with logistics to monitor inventory level and arrange replenishment.

• Manage POS materials and visuals across all channels.

• Coordinate Pop up and roadshow activities with finance and logistics departments, suppliers and buyers to ensure that the plan are well set up (display preparation, visual, layout, stock, promotion, sales staff assignment).

• Prepare purchase requisition (PR) and purchase order (PO) payment process. 

• Assist colleagues whenever necessary assigned by Brand Manager & Direct Report 

The Opportunity

We’re looking for an exceptional Assistant Manager to lead our Tissot concession at Myer Bourke Street Melbourne.

Reporting to the Melbourne Multi-Site Manager, based at Tissot Collins Street, you’ll play a key role in driving the success of the concession, leading the team, delivering an exceptional customer experience and ensuring the Tissot brand is represented to the highest standard.

This is an opportunity to combine your passion for people, customer service and retail with one of the world's most recognised Swiss watch brands.

Job description

Pour compléter notre équipe Order Service International, nous recrutons actuellement un-e « International Order Service Specialist ». Vos activités principales seront les suivantes :

• Contacts et supports réguliers avec les marchés (filiales, agents), transitaires et les départements vente, stock, expédition, production, marketing, merchandising
• Traitement des commandes clients, enregistrements, lancements des sorties de stock, facturation, réservations auprès des transporteurs, préparation des documents d’exportations et suivi des envois
• Gestion et suivi des portefeuilles clients
• Etablissement de notes de crédit et débit
• Gestion des dossiers en cas de dommages ou de perte
• Contrôle et validation des factures de prestataires de services externes (transitaires, CNCI)
• Participation et suivi de projets

Stellenbeschreibung

Zum nächstmöglichen Zeitpunkt suchen wir für unsere neue Tissot Concession Verkaufsfläche in der Hamburger Innenstadt in Teilzeit eine*n

Sales Assistant (all genders)

Job description

The International Creative Content Project Leader supports the International Creative Content Manager in building and creating consistent and audience-targeted global brand communication campaigns.

The role of this important position is to orchestrate the content creation (creation of highly engaging media for multiple channel outputs, including digital and social media) and adaptation for Tissot on a global level. This involves developing and implementing mid-long term content strategies providing best in class assets to the different stakeholders according their needs.

Your main responsibilities will be as followed:

• Collaborate and work together with all other HQ marketing departments to create holistic global brand communication campaigns.
• Develop creative concepts for integrated advertising campaigns (offline and online).
• Implement content strategy aligned with short-term and long-term marketing targets.
• Lead the development and adaptation of a large spectrum of content fueling global plans as well as local needs.
• Supervise and coordinate other sources of content creation (photographers/designers/agencies) by bringing art direction and by reviewing and giving clear guidance for improvement to grant full brand consistency.
• Oversee video/photo shoots and asset post-production, including final check of all adaptations needed for each channel.
• Collaborate closely with the graphic design team on creating graphic elements and branding guidelines.
• Ensure that project management best practices are employed to deliver all international campaigns within strategy, budget and deadline.
• Spot and seize trends and communication opportunities.
• Anticipate issues and crisis and provide proactive, hands-on solutions.