Contact Us | TISSOT® Canada

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Reference number

Your watch reference number is engraved on the back of your watch, usually starting with the letter T and followed by 6 digits and a letter. Example: T091420A

Serial number

Your watch serial number is engraved on the back of your watch, usually comprised of between 9 and 11 characters. Example 1: 15BC1234567, example 2: A2X 9KL 6BZ

Service/file number

If a service has already been carried out on your watch, a file number probably appears on the documents that come with your watch. Example 1: 210952471, example 2: T0501679

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INFORMATION & ASSISTANCE

If you have questions regarding the online store: placing an order, shipping, returns policy, etc.

Monday - Thursday
8:30am-5:00pm EST
Friday
8.30am-4.30pm EST

Swatch Group (Canada) Ltd.
Tissot® Canada - Boutique Officielle
555 Richmond St. West, Suite 1105
Toronto, ON M5V 3B1
ecom@tissotwatches.ca

REPAIR OR SERVICING ENQUIRIES

If you have any questions regarding straps, pricing, materials, repairs or any other service issues, please contact us on the following number:

+1 (866) 903 9015

Monday - Thursday
8:30am-5pm EST

Friday
8.30am-4.30pm EST

Swatch Group (Canada) Ltd.
Customer Service
555 Richmond Street West, Suite 1105
M5V 3B1 Toronto
Canada servicecanada@swatchgroup.com

For repairs please send your watch together with a description of the fault and your name and address via registered shipping service. Please note if your watch is still within the two year international warranty period please enclose the guarantee card also.

CUSTOMER SERVICE

+1 (866) 903 9015

Swatch Group (Canada) Ltd.
Customer Service
555 Richmond Street West, Suite 1105
M5V 3B1 Toronto
Canada servicecanada@swatchgroup.com

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INFORMATION & ASSISTANCE

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