Customer Service

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NEED HELP WITH YOUR WATCH? YOU'VE COME TO THE RIGHT PLACE
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Customer Service

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FREE SHIPPING TO OUR SERVICE CENTER

Customer Service

FREE SHIPPING TO OUR SERVICE CENTER

Use our free shipping service to send your treasured watch securely to us for maintenance.
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HOW TO SERVICE YOUR WATCH

Customer Service

HOW TO SERVICE YOUR WATCH

All you need to know about servicing your watch
  • You notice your watch stopped or doesn’t work properly

  • Drop your watch to your nearest service center or get your watch shipped to us with free shipping

  • After a diagnostic by our watchmakers, one of the 3 following services will be offered to you

Description

Light intervention

Battery replacement, shortening of the strap or bracelet, waterproofing check, etc.

Partial Maintenance

Replacing the battery or adjusting the accuracy of a mechanical watch with replacement of the elements ensuring the watch's water-resistance (seals, crown, pushers, etc.)

Discover this service in pictures

Complete maintenance

Complete disassembly of the movement for cleaning, oiling and replacement of worn parts or exchange of the movement. Includes all elements of the partial maintenance

Discover this service in pictures
Light Partial Complete
Diagnostic
Inspection of water resistance
Replacement of water-resistant components
Replacement of battery or accumulator (if applicable)
Dismantling, cleaning, oiling of movement
Replacement of worn movement parts or replacement of movement
Adjustment of accuracy
Calibration and inspection of functions
Professional ultrasonic cleaning of case and bracelet
Warranty on performed service

warranty2 years' service warranty

warranty2 years' service warranty

Recommended prices FromCHF 35 From CHF 50 FromCHF 120

The lists of recommended service charges below are the charges used by the official Customer Service Centres of The Swatch Group Ltd.’s affiliated company in your country, including Tissot SA in Switzerland. However, the lists of recommended service charges are indicative only with regard to services provided by approved third-party service centers, which may charge different prices.

The list of recommended prices for Tissot services is subject to change.

FIND YOUR NEAREST SERVICE CENTER

Customer Service

FIND YOUR NEAREST SERVICE CENTER

Your watch deserves the highest-standard care. Make sure you drop your watch off at an officially certified service center using our online store locator.
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FAQ

Customer Service

FAQ

Got a question? We've got the answer! Have a look through our database of frequently asked questions.
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TREAT YOURSELF TO A NEW BRACELET

Customer Service

TREAT YOURSELF TO A NEW BRACELET

Give your watch a fresh look with a new strap or bracelet. Mix colours with compatible straps and create your own unique Tissot watch.
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WARRANTY AND USER’S MANUALS

Customer Service

WARRANTY AND USER’S MANUALS

Learn how to use the most advanced functions of your watch and check what your international warranty covers.
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THE HISTORY BEHIND YOUR WATCH

Customer Service

THE HISTORY BEHIND YOUR WATCH

We produce watches since 1853 and keep treasures in our archives. If you own a Tissot collector watch, we can tell you the history of your watch. This historical research service, which is available for watches that are no longer part of the current collection, incurs a charge. You can consult the recommended public rate on our list of service prices. You will not be charged if the search proves unsuccessful. Please note that the document provided after the search, available in French or in English, guarantees neither the authenticity of your watch nor of its components. Furthermore, if you would like information on the commercial value of your watch, we would recommend that you consult an auction house. We invite you to order your extract of archives at one of our service centers. If you are unable to do so, please use our contact form.
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