Warranty

Note: If you purchased your TISSOT® watch in Australia or New Zealand, the International TISSOT® Warranty contained on the TISSOT® website (www.tissotwatches.com) does NOT apply to you, and is replaced by this Australian / New Zealand Warranty (referred to below as the “Warranty”).

Important notice regarding your consumer rights

The benefits given to you under this Warranty are additional to, and do not detract from, other rights and remedies that you may have in relation to your TISSOT® watch and its purchase under Australian or New Zealand laws, including consumer protection laws. 

In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In New Zealand, our goods also come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees Act.

This Warranty:

– Is not intended to change or exclude any statutory or consumer rights that cannot be lawfully changed or excluded;
– is independent of any warranty that may be provided by the seller, for which he carries sole responsibility;
– does not affect your rights against the seller, including any mandatory statutory rights you may have against the seller under local consumer laws.

Our warranty to you

This Warranty is provided by TISSOT S.A., CH-2400 Le Locle, Switzerland. Telephone +41 32 933 31 11. Your TISSOT® watch is covered by this Warranty for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this Warranty. This Warranty covers material and manufacturing defects existing at the time of delivery of the purchased TISSOT® watch (“defects”). Where such defects become apparent during the warranty period and provided you present a valid warranty certificate, TISSOT S.A. will:
– Repair your watch free of charge; or
– In the event that repairs are unable to restore the normal conditions of use of your TISSOT® watch, replace your watch with a TISSOT® watch of identical or similar characteristics. Such replacement watch will have the benefit of this Warranty for the remainder of the Warranty Period applicable to the original (replaced) watch.

Please be aware that:

– A refurbished movement may be used to repair your watch.

– Any data you store in your watch may be lost in the course of a repair. It is your responsibility to back up any data that may be stored in your watch before presenting it for warranty service.

– The Warranty is only valid if the warranty certificate enclosed with your TISSOT® watch upon purchase is dated, fully and correctly completed and stamped by an official TISSOT® retailer.

Exclusions and limitations

This warranty does not cover:
– the lifetime of the battery;
– normal wear and tear and aging (e.g. scratched crystal; alteration of the colour and/or material of non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating);
– any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by TISSOT S.A.;
– indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the TISSOT® watch; or
– defects caused by the TISSOT® watch being handled by non-authorized persons (e.g. for battery replacement,services or repairs) or altered in its original condition beyond TISSOT S.A.’s control.

How to make a claim under this warranty

To make a claim under this Warranty, we recommend that you wrap your TISSOT® watch carefully so as to avoid any damage and send it with valid warranty by registered mail or drop it off in person to your nearest official TISSOT® retailer or an authorised TISSOT® Service Centre. To find current contact information for your nearest official TISSOT® retailer or authorised TISSOT® Service Centre, please telephone: +61 3 8844 3302, email: customerservice.au@tissotwatches.com or go to www.tissotwatches.com/en-au. 

You will be responsible for paying the expenses associated with making a claim under this Warranty, including postal or delivery expenses and any relevant taxes.

Other conditions

No official TISSOT® retailer or Service Centre is authorised to make any modification, extension or addition to this Warranty. TISSOT S.A. provides no warranty against defects beyond the rights and remedies given under this Warranty and which are available under the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993.

*Warranty extension All TISSOT® watches equipped with Lightmaster solar technology and all TISSOT® watches that have obtained certification from the Official Swiss Chronometer Testing Institute (COSC) benefit from an additional twelve (12) months’ warranty.

TISSOT S.A., CH-2400 Le Locle, Switzerland
TISSOT® is a registered trademark