If you have any questions regarding your online order please contact us on the following number:
Between 9 am - 7 pm EST (Monday to Friday only)
55 Metro Way, Suite 1 Secaucus NJ 07094
STRAPS AND CUSTOMER SERVICE INQUIRIES
If you have any questions regarding a watch in need of service, a replacement strap or any other service issues of an already owned timepiece, please contact us on the following number:
Between 9 am - 6 pm EST (Monday to Friday only)
To service your timepiece, please follow the instructions below in order to safely ship your watch as well as provide our team with all necessary information.
Packaging & Shipping instructions
1. Package the watch carefully and place in a sturdy, disposable box. Please do not send your watch in the original presentation box.
2. Clearly print your name and return address on the box, as well as on all correspondence you send to us. Please include your daytime phone number and e-mail address. Also include a brief description of the issue observed with the watch.
3. If applicable, please include a copy of the validated warranty or sales receipt.
4. We recommend you use a carrier that has the ability to track and insure your package throughout the delivery process.
5. You will receive an acknowledgement shortly after your watch has been received and evaluated at our service center.
Customer Service Addresses
Swatch Group US
55 Metro Way, Suite #1
Secaucus, NJ 07094