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Continue your visit by going to the homepageOnline Orders Support
Between 9 am - 6 pm EST (Monday to Friday only)
Secaucus
NJ 07094
STRAPS AND CUSTOMER SERVICE INQUIRIES
Between 9 am - 6 pm EST (Monday to Friday only)
Packaging & Shipping instructions
1. Package the watch carefully and place in a sturdy, disposable box. Please do not send your watch in the original presentation box.
2. Clearly print your name and return address on the box, as well as on all correspondence you send to us. Please include your daytime phone number and e-mail address. Also include a brief description of the issue observed with the watch.
3. If applicable, please include a copy of the validated warranty or sales receipt.
4. We recommend you use a carrier that has the ability to track and insure your package throughout the delivery process.
5. You will receive an acknowledgement shortly after your watch has been received and evaluated at our service center.
Customer Service Addresses
NEW JERSEY
Swatch Group US55 Metro Way, Suite #1
Secaucus, NJ 07094
United States
Website :
www.sguscustomerservice.com
Phone:1(877)839-5224
CALIFORNIA
Swatch Group US600 Corporate Pointe, Suite #110
Culver City, CA 90230
United States
Website :
www.sguscustomerservice.com
Phone:1(877)839-5224
FLORIDA
Swatch Group US5301 Blue Lagoon Drive, Suite #610
Miami, FL 33126
United States
Website :
www.sguscustomerservice.com
Phone:1(877)839-5224