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Online Orders Support
If you have any questions regarding your online order please contact us on the following number:
Between 9 am - 7 pm EST (Monday to Friday only)
55 Metro Way, Suite 1 Secaucus NJ 07094
STRAPS AND CUSTOMER SERVICE INQUIRIES
If you have any questions regarding a watch in need of service, a replacement strap or any other service issues of an already owned timepiece, please contact us on the following number:
Between 9 am - 6 pm EST (Monday to Friday only)
To service your timepiece, please follow the instructions below in order to safely ship your watch as well as provide our team with all necessary information.
Packaging & Shipping instructions
1. Package the watch carefully and place in a sturdy, disposable box. Please do not send your watch in the original presentation box.
2. Clearly print your name and return address on the box, as well as on all correspondence you send to us. Please include your daytime phone number and e-mail address. Also include a brief description of the issue observed with the watch.
3. If applicable, please include a copy of the validated warranty or sales receipt.
4. We recommend you use a carrier that has the ability to track and insure your package throughout the delivery process.
5. You will receive an acknowledgement shortly after your watch has been received and evaluated at our service center.
Customer Service Addresses
Swatch Group US
55 Metro Way, Suite #1
Secaucus, NJ 07094
You can return any unused and undamaged product purchased on the US Tissot Online Store within 30 days of receiving your item. We currently offer FREE returns for watch purchases. Strap only purchases are excluded from free returns and must be returned at customer's expense.
Click RETURN REQUEST to receive your prepaid return label. For strap only returns, please follow the instructions on the back of your packing slip.
Safe and Secure Payments
In order to guarantee data protection, we encrypt all data relative to your purchase or your TISSOT account. TISSOT does not store any data relative to your payment.
The following payment methods are available on our website :
Credit card (Visa, Mastercard or AMEX)
Affirm Installment payments
Tissot US offers FREE standard delivery on all watch orders placed in the United States. Strap only orders are subject to a $4.50 shipping fee.
If you would like to place an order internationally, please change the website location through the country selector button (on the top of the page).
Current shipping option include:
Standard Shipping: Shipped via UPS. Once your order ships, you will receive your package within approximately 1-5 business days.
All orders are processed and shipped between Monday-Friday. Once your order processes and ships, you will be notified by email with the tracking number. Please note, orders with strap adjustments might delay your order.
Swiss MadeLabel "Swiss Made"
All Tissot watches are certified with the "Swiss Made" quality label, testimony of know-how, impeccable quality, perfect aesthetics and technical innovations.
All watches sold on our website come with a 2 year international warranty. COSC certified models benefit of a 3 year old warranty. Each purchase is provided with a date stamped international warranty card. For more information about warranty, click here.
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