Warranty

Your TISSOT® watch is warranted by TISSOT S.A. FOR A PERIOD OF TWENTY-FOUR (24) MONTHS FROM THE DATE OF PURCHASE under the terms and conditions of this warranty. The international TISSOT®
warranty covers material and manufacturing defects existing at the time of delivery of the purchased TISSOT® watch (“defects”). The warranty only comes into force if the electronic warranty is activated by an official TISSOT dealer, or failing that, the warranty certificate is dated, fully and correctly completed and stamped by an official TISSOT dealer (“valid warranty”).

During the warranty period, by presenting a valid warranty, you will be entitled to have any defect repaired free of charge. In the event that repairs are improper to restore the normal conditions of use of your TISSOT® watch, TISSOT S.A. guarantees its replacement by a TISSOT® watch of identical or similar characteristics. The warranty for the replacement watch ends twenty-four (24) months after the date of purchase of the replaced watch.

This manufacturer’s warranty does not cover:
– the life of the battery;
– normal wear and tear and aging (e.g. scratched crystal; alteration of the colour and/or material of non metallic straps and chains, such as leather, textile, rubber; peeling of the plating);
– any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by TISSOT S.A.;
– the TISSOT® watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond TISSOT S.A.’s control.

ALL APPLICABLE IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND OF FITNESS FOR A PARTICULAR PURPOSE GIVEN TO YOU BY LAW ARE HEREBY LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. UNDER NO CIRCUMSTANCES WILL TISSOT S.A. BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND.

Some states do not allow limitations on how long implied warranties last, or exclusions or limitations of incidental or consequential damages, so exclusions or limitations mentioned may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.

TISSOT S.A.’S OBLIGATION IS STRICTLY LIMITED TO REPAIR OR REPLACEMENT AS EXPRESSLY STATED IN THIS LIMITED WARRANTY. YOUR OFFICIAL TISSOT® DEALER CARRIES SOLE RESPONSIBILITY FOR ANY OTHER GUARANTEES. 

The TISSOT S.A.’s customer service ensures the perfect working order of your TISSOT® watch. If your watch needs maintenance, rely on an official TISSOT® dealer or an authorized TISSOT® Service Center as set forth in the enclosed list: they can guarantee service according to TISSOT S.A.’s standards.

Collection and treatment of end of life quartz watches*

This symbol indicates that this product should not be disposed with household waste. It has to be returned to a local authorized collection system. By following this procedure you will contribute to the protection of the environment and human health. The recycling of the materials will help to conserve natural resources.

* valid in the EU member states and in any countries with corresponding legislation.

Replacing the battery

We recommend that you contact an approved TISSOT® Service Centre or authorised TISSOT® retailer, as they are equipped with the tools and apparatus required to carry out the work and the necessary checks in a professional manner. A worn-out battery should be replaced immediately in order to reduce the risk of leakage and consequent damage to the movement.

Precautions and Preventive Measures

Temperature

Do not expose your watch to sudden temperature changes (exposure to sunlight followed by immersion in cold water) or extreme temperatures [over 60°C (140°F) or below 0°C (32°F)]. 

Magnetic fields

Do not expose your watch to intense magnetic fields such as loud speakers, portable telephones, computers or refrigerators and other electromagnetic appliances.

Shocks

Avoid thermal or other shocks as it may harm your watch. In the event of a violent shock please have your watch checked by an authorized TISSOT® Service Center. 

Harmful products

Avoid direct contact with solvents, detergents, perfumes, cosmetic products etc., since they may damage the bracelet, the case or the gaskets. 

Care and checks

Clean the case and bracelet regularly using a soft cloth to prevent any corrosion caused by perspiration. All water resistant watches can be cleaned with a toothbrush and soapy water, and then dried with a soft cloth. After being worn in the sea, the watch must be rinsed with warm fresh water and then dried completely. 

Water resistance

Water resistance of watches is rated based on laboratory pressure tests comparable to a swimmer or diver sitting still at that pressure level. However many water-based activities involve a lot of movement and other environmental changes. These exceptions to how the watch was rated may challenge or defeat the water protection features of a water resistant watch. The water resistance of a watch cannot permanently be guaranteed. It may be affected by ageing of gaskets or by accidental shock to the crown. We recommend that you have the water resistance of your watch checked once a year by an authorized TISSOT® Service Center. 
Never activate the time-setting crown and/or the pushers while the watch is under water and make sure that the crown has been pushed/screwed down tightly after every operation. 
Do not under any circumstances open the watch yourself; arrange to get it inspected by an authorized TISSOT® Service Center only. 
All TISSOT® watches are water-resistant to 3 bar (30 m / 100 ft). A screw down crown improves water-resistance. 
This applies in particular to watches which are water-resistant at depths in excess of 10 bar (100 m / 330 ft).

TISSOT® Finishings

Galvanic coatings

These coatings are applied by electrolysis. By varying the timing and current intensity, it is possible to vary the thickness and nature of the different layers (eg gold, silver, copper, etc...). 

PVD (Physical Vapour Deposition) coating

This process is performed under vacuum. Microscopic particles are deposited on the products by ion bombing. Very thin layers (1 to 3 µm) of impurity-free components can be made, which possess a high level of hardness (nitride, carbides, etc...). PVD has the advantage of being a thin but hard layer, corrosion resistant, with strong adhesion and providing a numerous choice of colours. Thanks to the inert nature of PVD, the risks of intolerance entailed by its use are minimised.

Titanium

Titanium is a metallic element found in the Earth’s crust. Hardened titanium is 30 % tougher but around 40 % lighter than steel, and is 100 % recyclable. Thanks to the biocompatible nature of titanium, the risks of intolerance entailed by its use are minimised. When exposed to the atmosphere, titanium forms an oxide film that makes titanium resistant to salt water and human perspiration corrosion.

Polished Titanium

The models with a polished titanium case and bracelet are made of titanium which has been polished and protected with a grey PVD surface treatment which improves the resistance of the surface.

Sapphire crystal

Sapphire is manufactured from aluminium oxide (Al2O3). Transparent and colourless, it can only be scratched or cut with a diamond. Due to its extreme hardness, sapphire is virtually immune to deterioration or distortion, scratch proof and resistant to wear and chemical attack. Highly polished, sapphire is perfectly transparent. 

Stainless steel 316L

For the manufacture of all accessible components of its steel watches, TISSOT® has selected a very high quality stainless steel from the 316L family. The advantages of this steel are its high corrosion resistance and excellent durability. For example, certain steels used in the medical field for the manufacture of implants also belong to the 316L family. 

Services

Like any precision instrument, a watch must be serviced regularly for optimum operation. As a general rule, we recommend that you have your watch checked every 3 to 4 years by your approved TISSOT® retailer or service centre. However, please note that depending on the climate and the conditions of use of the watch, a shorter interval may be required. To benefit from the highest standards of service and to ensure your guarantee remains in force, please always contact an approved TISSOT® retailer or service centre.

Availability of spare parts

From the stoppage date of the watch production, TISSOT® guarantees the availability of its spare parts for a minimum period of 10 years for standard watches, and for a period of up to 20 years for gold watches. If for any reason production of a particular spare part is stopped or deferred, TISSOT® reserves the right, at its sole discretion, to offer the customer an alternative solution.

TISSOT S.A., CH-2400 Le Locle, Switzerland
TISSOT® is a registered trademark