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Customer Service
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NEED HELP WITH YOUR WATCH? YOU'VE COME TO THE RIGHT PLACE
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SHIPPING TO OUR SERVICE CENTER
For all watch service inquiries, please contact 1(877) 839-5224 and select option # 1 for Service.
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FIND YOUR NEAREST SERVICE CENTER
Your watch deserves the highest-standard care. Make sure you drop your watch off at an officially certified service center using our online store locator.
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T-TOUCH CONNECT SOLAR
Find all the necessary and essential information about the first Tissot connected watch.
Discover
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HOW TO SERVICE YOUR WATCH
You notice your watch stopped or doesn’t work properly
Drop your watch to your nearest service center
After a diagnostic by our watchmakers, one of the 3 following services will be offered to you
Drop your watch to your nearest service center
After a diagnostic by our watchmakers, one of the 3 following services will be offered to you
Description |
 Light intervention Battery replacement, shortening of the strap or bracelet, waterproofing check, etc. |
 Partial Maintenance Replacing the battery or adjusting the accuracy of a mechanical watch with replacement of the elements ensuring the watch's water-resistance (seals, crown, pushers, etc.) Discover this service in pictures |
 Complete maintenance Complete disassembly of the movement for cleaning, oiling and replacement of worn parts or exchange of the movement. Includes all elements of the partial maintenance Discover this service in pictures |
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| Light | Partial | Complete | |
|---|---|---|---|
| Diagnostic | |||
| Inspection of water resistance | |||
| Replacement of water-resistant components | |||
| Replacement of battery or accumulator (if applicable) | |||
| Dismantling, cleaning, oiling of movement | |||
| Replacement of worn movement parts or replacement of movement | |||
| Adjustment of accuracy | |||
| Calibration and inspection of functions | |||
| Professional ultrasonic cleaning of case and bracelet | |||
| Warranty on performed service |
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| Recommended prices | FromSubject to an estimation | From $50 | From$120 |
2 years' service warrantyThe lists of recommended service charges below are the charges used by the official Customer Service Centres of The Swatch Group Ltd.’s affiliated company in your country, including Tissot SA in Switzerland. However, the lists of recommended service charges are indicative only with regard to services provided by approved third-party service centers, which may charge different prices.
The list of recommended prices for Tissot services is subject to change.
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FAQ
Got a question? We've got the answer! Have a look through our database of frequently asked questions.
See FAQs
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TREAT YOURSELF TO A NEW BRACELET
Give your watch a fresh look with a new strap or bracelet. Mix colours with compatible straps and create your own unique Tissot watch.
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WARRANTY AND USER’S MANUALS
Learn how to use the most advanced functions of your watch and check what your international warranty covers.
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THE HISTORY BEHIND YOUR WATCH
We produce watches since 1853 and keep treasures in our archives. If you own a Tissot collector watch, we can tell you the history of your watch.
This historical research service, which is available for watches that are no longer part of the current collection, incurs a charge. You can consult the recommended public rate on our list of service prices. You will not be charged if the search proves unsuccessful.
Please note that the document provided after the search, available in French or in English, guarantees neither the authenticity of your watch nor of its components. Furthermore, if you would like information on the commercial value of your watch, we would recommend that you consult an auction house.
We invite you to order your extract of archives at one of our service centers. If you are unable to do so, please use our contact form.
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